Privacy Policy

1. Overview & Commitment

At Probus Systems (accessible from www.PROBUS-systems.uk), founded in 2023 by Ka. Pascal, one of our core priorities is the privacy of our visitors, business leaders, charitable donors, and agency clients.

This Privacy Policy outlines the types of information collected and recorded by Probus Systems and how we protect and utilize it in our AI voice receptionist, chatbot, CRM, and website development services.

2. Information We Collect

• Contact Information: Name, professional organization title, email address, phone number, and physical office location.
• AI Receptionist & Voice Call Data: Audio recordings, machine-generated transcripts, caller ID information, and scheduling requests necessary to fulfill appointment bookings.
• Form Submissions: Information submitted via calendar booking forms, live chat widgets, contact forms, or strategy audits.
• Technical Log Data: Internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts.

3. How We Use Your Information

We use collected data to:

4. Cookies and Web Beacons

Like any modern website, Probus Systems uses "cookies" to store preferences, optimize the user browsing experience, and remember live chat interaction states. You may choose to disable cookies through your browser options.

5. Third-Party Service Providers

We integrate with industry-leading cloud platforms, including Probus Systems CRM infrastructure, Stripe for billing, Google Calendar for synchronization, and speech synthesis APIs. These providers maintain their own independent privacy compliance and data encryption.

6. GDPR & UK Data Protection Rights

Under UK GDPR and European data protection laws, clients and users have the right to request access to personal data, request correction of inaccurate records, request deletion of data, and restrict processing. To exercise these rights, contact our Data Protection lead at info@probusweb.com.